We’ve been working hard to update our support system over the last week or so. Finally, we settled on a service called Zendesk to streamline our customer service operations.

Now, any time you contact Smōk Cigs via email, or our new contact form, it will automatically create a ticket record and reference number for your question and any time there is an update to your case you will be notified via email. The entire support request is logged and can be re-visited at any time by our staff or yourself for reference!

We have worked hard at integrating this new service into our website as seamlessly as possible, but here are a few things you will need to know…

The support system is separate, so in order to view past tickets and check the status of open requests with us (if you feel the need) you will need to finish creating an account. The first time a ticket is opened you start the account creation process, so finishing up with a password should be easy enough. We suggest using the same email and password you set up in the Smōk Store. To access the online reference and “help desk” to view your cases, open tickets, finish or start creating and account, just log into the store and choose “View Support Tickets” from your account options.

We have completely removed the horrible built-in store returns system for managing your RMA requests. Now, to start a warranty return just send in a support ticket and choose “RMA Request” from the ticket category drop down box on our contact page. Everything else will still be easy peasy, and your return requests will all be logged in the new support system.

We really hope the new system benefits you by making our response time quicker, and replies more relevant. Please send us any comments on how to improve the experience!

P.S. – We fixed the pesky live chat button saying we were online when we really weren’t. Sorry!

We’d first like to thank all of our customers. Without your continued support we could not keep offering the alternative to smoking that has given so many a chance at a life without cigarettes.

Unfortunately, in order to continue growing, and to expand our offerings in the future, we are going to have to ask for a little help. Our free shipping has always been a pillar of excellence in our offering, and we don’t want to eliminate it, but we also don’t want to raise prices. Even with our free shipping offering, our prices have remained competitive. We’ve decided to compromise between keeping our free shipping on orders, and combating the increasing costs of doing business by still offering free shipping on orders of $50.00 or more in the Smōk store.

All starter kits will continue to feature free shipping and most orders will still qualify. Now, as you shop, your cart will inform you how much more is needed in order to achieve our free USPS Shipping threshold. Once met, you only need to choose the new method at checkout to receive the benefit.

In light of this fact, we understand that some orders just will not meet the $50.00 mark. In order to make shipping as affordable as possible we will offer USPS First Class for smaller orders which generally only costs a few dollars, rather than apply a flat rate shipping cost for all orders under $50.00. We’re trying to save some money, but we’re making it possible for you to save some too!

Starting today the USPS options will be available at checkout, and very soon alternative FedEx methods including some two-day shipping options will appear in the list!

As always, we’ll be here to answer any questions you may have in the fastest way possible and urge you to contact us at support@smokcigs.com with any inquiries.

You may have noticed a few subtle changes around the Smōk homepage recently. The addition of retail links have been added to make your search for stores carrying Smōk products easier to find. We’re pushing hard to get into as many locations around the U.S. as possible, starting with Kansas City, making it even easier for our customers to refill on Smōk product when they run low.

Wish stores in your area carried our products? We do too! Help us out and tell your local retailer (whether it be a mom and pop shop, gas station, or smoke shop) that you’d love for them to stock Smōk products! The more places that stock, the faster we can grow and expand into new flavors and styles!

Just send them to www.smokcigs.com or have them send an email to sales@smokcigs.com!
Every retailer will be added to our database and show up in the retail location finder.

Happy hunting!

- The Smōk Team

It’s been a little while since we’ve updated the blog, but I felt we just had to share the fact that a new landing page has gone live for our e-cig customers in Kansas City!

The new page will help new e-cig hopefuls to find the best e-cig brand for their money in the area and, soon, guide them to the nearest Smōk Electronic Cigarettes retailer.

We’re working hard to bring our e-cigs to physical stores to better serve you. Next time you run low, you may be able to run to the store and “grab a pack of Smōks!”

Do us a favor and check out our new Kansas City E-Cigarette landing page today!

After many, satisfying, drags on your most recent Cartomizer from Smōk, you may begin to wonder; can I refill these?

The answer is: most definitely!

We are working on a getting started walk through that will be posted shortly, but here is a quick how-to on refilling Smōk Cartomizers:

1. Pull off the back end-cap.
This is the black rubber piece on the mouth-end of the Cartomizer.

2. Pull out the inner-seal ring.

An inner ring is present to help prevent leaking of the Cartomizer, and must also be removed before re-filling.

3. Locate the intake pinholes.

Locate the two tiny pinholes on either side of the main, larger, airflow tube that houses the atomizing coil. Either of these two tiny pinholes are where you will insert the blunt metal needle tip.

4. Fill your syringe.

After purchasing a Cartomizer Refill Kit from the store, you will want to place a metal needle tip onto the end of the syringe and pull out the opposite plunger. Fill your syringe with 0.8 ml. of your choice of e-liquid. Place the plunger back into the syringe.

5. Insert and fill.
Insert the filled syringe tip into either pinhole and slowly push the plunger in. Watch for air pockets when filling, as they may occur inside the Cartomizer. It may be necessary to move the syringe to the opposite pinhole to ensure an even filling.

6. Clean and assemble.
Absorb as much excess liquid inside the Cartomizer as possible with a rag or paper towel and replace the inner seal as well as the rubber mouthpiece end cap.

You are ready to go!

Smōk cartomizers are good for at least 2-3 refills before needing a replacement. We recommend filling a few the night before and placing them in your SmōkPak for the day ahead to prevent downtime or the need to refill throughout the day.

Enjoy!

In light of some recent problems some customers have had with shipping that is beyond our control, we have doubled our efforts in securing additional shipping options available for purchases.

Keep on the lookout for some great rates and provided shipping by FedEx for those who would like a better guarantee, speedier shipping, and other options!

On another note, for the time being, we have added a new shipping option called “Free Shipping + Signature Confirmation” to our available options.

For $2.05 you can secure your free shipping with the need of recipient signature to ensure proper delivery!

We make no money on the signature confirmation and provide the option as a courtesy to our customers.

We hope you enjoy the updates!

At long last, Smōk’s updated and revolutionized product line is here! We’ve spent countless hours testing and perfecting our next offering, the ceramic core cartomizer.

This amazing new product brings together our work-horse atomizer and liquid-filled cartridges of late into one new, easy to use (but still refillable), and smaller atomized cartridge. These magical improvements offer up a better, more flavorful taste, a more consistent vapor production, better battery life from your automatic batteries, and an overall smaller e-cigarette package. They come in black, naturally, and right now in two basic flavors: tobacco and menthol. Be on the lookout for the addition of varied nicotine strengths and more liquid flavors soon.

Each cartomizer offers the equivalent of an entire pack of traditional cigarettes, tastes better, and costs much less! Smōk Starter Kits are currently available for preorder, shipping August 18th, and we’ll be updating the store shortly with our new cartomizer line!

In an effort to eliminate inventory pending our product line update, we have discounted remaining flavor cartridges down to 2.95 per pack of 5!  There hasn’t been a better time to stock up on your favorite flavor!

In addition, we have taken a dollar of each bottle of e-liquid in both the 10ml. and 30ml. sizes!  Cherry, Vanilla, and Coffee flavors only.

The sale will run until cartridges are sold out, so grab ‘em while you can!

After what seems to be forever, The Smōk Forum is finally available for your mobile! Using the Tapatalk plugin, we’ve enabled access to Smōkers on-the-go.

Keep up with the conversation beyond the couch, check in when you’re bored, or send a private message!

We hope to see you all in the forum!

Straight from Tapatalk:

Tapatalk is a forum app on the iPhone, Android, webOS, Windows Phone 7 and BlackBerry. Tapatalk Forum App provides super fast on-the-go forum access to majority of the discussion forums that has activated the Tapatalk plugin.

-Showing New and Unread Thread with Avatar and Number of reply:

-Images are thread are converted to thumbnail and allow full-screen viewing

-Ability to see Who’s Online and what they are doing:

-Ability to search by topics and posts:

-Ability to upload images directly from Android and iPhone!:

-Forum Moderation support:

Check out http://www.tapatalk.com for more information!

It must just be that time of year…

One of our affiliate partners, ecigadvanced.com is hosting a giveaway of a Smōk Starter Kit!  If you missed out on the last contest, or just want to try your luck again, this is a great one to look into!

The rules are pretty straightforward and will help to get a new portion of their site helping new users via Q&A.

What are you waiting for!?  Check out their latest blog post for all the contest details!